Due to the nature of digital products, we cannot issue a refund once the files have been downloaded. However, we will consider granting a refund that meets specific internal criteria (for example, a duplicate order) and may grant refunds at our reasonable discretion. Please note that your satisfaction is our priority, so we will make sure you are happy with your purchase. If the result is not what you expected, please contact us so we can help resolve the issue.
Feel free to write to us at Contact@Elwinex.com if you have any questions or concerns. We’ll be glad to assist you!
When will I receive my digital download?
Immediately after completing your purchase, a download link will be sent to the email address you provided at checkout. Be sure to check your inbox (and your spam folder, just in case); your files will be ready and available.
How can I contact support?
You can contact us anytime through this chat section or by email at Contact@Elwinex.com. We usually respond within 24 hours.
What happens if I entered an incorrect email address?
No problem. Just contact us with your order number and the correct email address, and we will resend your files immediately.
How do I open or use the files?
Most downloads come in PDF format with links to a shared Google Drive. Instructions are included when necessary. If you need help opening a file, contact us, we’ll be happy to assist you.
Can I access my download later?
Yes. Your download link remains active for life. You will always have access to the files.
